Terms of Service

§ General

Blokada VPN is a service offered by Blocka AB (559198-8265) registered in Sweden. By using this service, you are agreeing to these terms.

§ The Service

The Service protects personal information with the use of encryption and masks user metadata by hiding the user's IP address and replacing it with one of ours. This replacement address is shared with many other users, which not only protects each individual's user data but also breaks the traceable chain between the user and their online activity.

§ Access to the Service

You need to create an account and pay the subscription fee in order to use the service. The cost for the service is EUR 5 per month, and it is valid for one active device at a time. You can see how much time there is left for the current subscription period on the account management screen in the Blokada app. Please be sure to write down your account ID in a safe place, this ID is the only way to restore access upon data loss.

§ Payments

We accept credit card payment through Stripe by monthly subscription. With a subscription, EUR 5 is automatically charged each month in advance. You may cancel the subscription at any time through the Blokada app. When cancelled, no more payments will be charged and the account will be valid until the current period ends.  Subscriptions must be cancelled at least one day before account expiration.

§ Refund policy

Having accepted the Terms of Service and made a successful payment, the user agrees with and confirms that Service has been initiated. By agreeing with these terms the users right to withdraw from the agreement in accordance with SFS (2005:59) is not applicable. Blokada VPN offers a 7-day money-back-guarantee which means that you have the right to withdraw from these terms if you are not satisfied with our Service. If you wish to exercise your right to a refund, please email hello@blokada.org with the last four digits of your credit or debit card, the expiry date of the card and also the date at which you made the payment.

§ Privacy

We strongly believe in having minimal data retention because we want you to remain anonymous. However, in some situations we might process your personal data to enable payments by credit card and when handling support cases initiated by the user. In those cases the General Data Protection Regulation (“GDPR”) and other data protection laws may apply to the processing. For more information, please read our Privacy Policy.

§ Disclaimers

Blocka AB reserves the right to modify the Service by updating the software or making changes to certain features. We will attempt to prevent interruptions and defects in the Service and on the Blokada app. Despite our best efforts, the Service is provided on an “as is” and “as available” basis, and Blocka AB does not guarantee that the Service will be available at all times, the accuracy of the Service or any other material provided by the Service or on the Blokada app. You are solely responsible for your use of the Service.

§ Limitation of Liability

Blokada VPN is not responsible for a non-working service if the user has a non-usable internet connection and/or hardware- or software issues. Blokada VPN cannot be held responsible for any loss of service due to external damages or interruptions. Blokada VPN is not responsible for data leakage as a result of user behaviour or due to 3rd party apps installed on a device.

§ Dispute

The terms shall be construed in accordance with and governed by the substantive laws of Sweden. Any controversy, claim or dispute arising out of or in connection with the terms shall be handled by the National Board for Consumer Disputes (ARN) or the Swedish courts, with Gothenburg district court as the court of first instance.